The Stagecoach Bus Incident
A while back I mentioned on my website before I changed everything over about what happened while I was on one of the Stagecoach buses that run around Winchester. I have received a reply from Stagecoach regarding the matter.
The original complaint I made was about the bus driver pulling away before ChloƩ and I had the chance to sit down, which resulted in me injuring myself. Its not the first time I have made this complaint to Stagecoach, but this time I have received a proper reply concerning the matter!
The Reply;
Dear Mr Miller,
Thank you for your visit to our offices, from which I was very sorry to hear about the driver of the Switch5 bus did not wait until you had taken a seat before pulling away.
All employees are subject to continuous training and development and we pride ourselves upon the standards of our drivers. It is therefore always disappointing to receive complaints of such a nature. All of our drivers are trained to, where possible and within reason, wait until the passengers have taken a seat before pulling away from bus stops. From the information you supplied, I have been able to identify the driver concerned, and he has been interviewed with regards to the matter. His driving standard will be monitored from time to time and he has been advised that any further reports of this nature will be viewed very seriously.
Please accept my sincere apologies for any distress caused by this incident. I do hope that your future journeys with Stagecoach will be trouble free, but should I been of any assistance on a future occasion, please do not hesitate to contact me.
Thank you for bringing this matter to my attention.
Yours sincerely
Richard Tyldsley
Operations Manager
To me, this is not an acceptable resolution to the matter. I would of prefered something much harsher. If I hadnt of hurt myself in trying to not hurt ChloƩ and she was the one who ended up hurt because I landed on her, I would be forced to take the matter further, which wouldnt be good for them! Stagecoach has a responsibility to make sure their drivers are driving safely and adhear to driving regulations concerning passengers!
There are plenty of cameras on the buses that are in Winchester, so I dont see how this could become a problem in the first place. It only takes somone a couple of hours a day to review the videos to make sure the drivers are doing their job properly.
I might have a word with this Richard Tyldsley and put to him the idea of me doing a survey of the passengers to ask them a few questions;
- Did you manage to sit down before the bus took off?
- Did you feel the bus driver was a good driver?
- Did you feel safe on your journey?
- Did you hurt yourself due to the drivers “lack of attention”?
I feel with a short and simple survey like that, we can understand how the drivers of Winchester Stagecoach are performing. Whether they are performing as good as they are expected to by the public, who pay for the service or not! Let me know your thoughts!





