DSi / DSi XL – An error has occurred!

I know that some people seem to be having the same problems with the DSi and the DSi XL as I have been with my sons. I am writing this post as a possible solution for anyone who has encountered the same problem as myself.

Well, lets describe the problem. Turn on the DSi / XL and then load any app and you get the following error message

An error has occurred. Please press and hold the POWER Button to turn the system off. Please refer to the Nintendo DSi Operations Manual for details.

I phoned Nintendo as the DSi XL was second hand and didn’t have the Manual, but they had two solutions to this problem;

  1. Turn off the WiFi
  2. Turn off the DSi / XL and take the battery out for approximately 10 minutes then replace

The first thing I tried was turning off the WiFi. The problem went away completely, but it meant that my son was unable to upload his pictures to Facebook or use anything that required having the WiFi on so this solution was unacceptable. I then proceeded to try Nintendos second solution, take the battery out. When I did this, I completely forgot about it and left it out for around an hour, so this should definitely of worked. No, nothing.

I then took it back to the shop and got a refund and decided to buy a brand new one from a different shop, only to get it home and find that it had the exact same problem. Could the problem really be with both devices? I then took this back and got it replaced. This time I checked it in the shop on my phones WiFi and low and behold it worked perfectly!

I was finally thinking, wow it’s about time this bloody thing worked! Got home and tested it out some more and set it up properly for my son, and the second that I launched the camera it crashed on me! So I thought to myself, why is it only happening here because it worked fine in the shops and at his nan’s house.

So, being the clever fucker than I am, I devised a plan of turning off everything that emits some sort of electrical signal, for example, cordless phones, router etc. So I turned everything off, and one by one, turned it back on. It turns out that I really am clever and I figured out what is causing the problem every time the WiFi is on.

I have a device that allows me to transmit my Sky TV from down stairs to the TV in my bedroom. Now I don’t specifically know why it is causing the problem, but it does run on the same 2.4GHz frequency that WiFi does. Turning this thing off has eliminated any problems that we have with my sons DSi XL. This is not too much of a sacrifice as it only gets used during the night time.

I can tell you how ever the device I have is an X-Sender dg180-s lr150-s and you can get the technical spec for it ( PDF ) http://aei.eu/wp/wp-content/uploads/2010/08/Manual_DG180GB_Web1.pdf . If you have anything like this I would recommend turning it off and then testing the DSi / XL to see if it eliminates your problem.

Note : This is only a suggestion and may not work for you. It is also recommended that you try other devices that might emit an electrical signal if you don’t have one of these!

17 thoughts on “DSi / DSi XL – An error has occurred!

  1. hey thx alot now am save my mom wont kill me now lol i dont now y but i read your thing it sayd you have to turn evrything off but my thing ok i did not had to turn evrrithing off

    • Yea, some times it will work with all of it on, but the majority of the time, I find it doesn’t. But, if it works for you, then that’s all good!

    I just bought my son a dsi and thought it was broken, took it back to the shop where it worked fine, but I had a video on my phone of it not working so they swapped it. Got home and the new one was just the same !!! About to throw the thing out the window before I read your blog. Turned wifi of and it works fine. I have a ton of stuff that could be interfering so I may have to figure which it is but for now his dsi works and I can move on.

  3. I can’t even get into the settings to turn WiFi off, everything I press comes up with this error message :(
    I’ve taken the battery out for most of the day, nothing.
    Anyone else got any other suggestions please? No where round here is interested in fixing it :s

    • Hey Paula, you might try exiting your house and get away from any electrical interference, then try the solution above.

      I hope this helps.

    • Yeah, I had to go outside for the DSi to work properly, then I could go into the settings and turn off wi-fi. Worked fine when I went back inside with wi-fi off. I figured that was simpler than going round turning off all my wireless video senders routers, phones etc.

    • Im glad that the problem has now been “fixed” as it were. Surely this must be a hardware problem that Nintendo have failed to recognise. It’s a shame they won’t do anything about it.

  4. Pingback: Nintendo DSI – An error has occurred. Please press and hold the POWER Button to turn the system off. Please refer to the Nintendo DSi Operations Manual for details. « benburrowsblog

    • I took the ds outside where there was no interference and was able to access the settings menu.

    • Well, I did say this may not work for everyone. It’s quite irritating that this problem exists any way. The fact that nintendo have failed to acknowledge it confuzzels me.

    • That’s the exact same error my son was receiving. Doing what I did has stopped this from coming up.

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